Policies

Refunds

We do not accept returns on any product, unless proven that the product was damaged. For Rip and Ship items, all items opened on stream are the liability of the buyer. no change of mind will be accepted if the product is already opened. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Faulty or Damaged Products

Card Rats will only issue refunds or exchanges for defective, damaged or if the incorrect item was received. A minor packaging flaw that doesn't affect the item itself is not considered a defect or damage and is not subject to a refund or exchange.

 

Shipping

Shipping is run on a weekly basis, usually Wednesday to Wednesday. Simply purchase a shipping options once per week during checkout and your good will be delivered via Australia Post and a tracking number will be provided after the shipment is lodged. Under no circumstances is CardRats liable for lost or damaged shipments once they are handed over to Australia Post.

 

Pre-Orders

Pre-orders dates will be outlined as part of the product description page. This will include a release date and cost. Delivery of your pre-order will depend on the weekly shipping cycle and the type of shipping you purhcase (express/standard). Under no circumstances will pre-orders products be released prior to the mandated release date.

 

Pokémon Singles

All singles are pulled for licensed Pokémon products and are immediately loading into penny sleeves and top loaded to reduce any wear & tear. Photos are available upon request, please allow 24-48 hours lead time for these once requested. All Pokémon TCG Singles are non refundable. Singles will be shipped in our weekly shipping runs along with our normal Pokémon products and will come sleeves and top loaded. All gradeability scores given are personal opinion and not to be taken as final as such any grades that are not met are not to be refunded or disputed. All prices for singles are exclusively based of eBay previous sold for the Australian market at buyout (Bids under market value are not counted), prices are non negotiable.

 

Gift Cards

All gift cards regardless of size are non refundable and have fixed 1 year term before expiry. Expired gift cards are deemed void and will mot be refunded.

 

Mystery Bags

All Mystery bags are randomly allocated upon purchase and are non refundable with no exceptions. All bags are packed and sealed by Card Rats which are then shuffled and stored until such time as they are purchased. All graded cards within the mystery bags are PSA graded cards with no exception. Mystery bags will provide at least 50% return at the time of packing, this rate is based off recently sold eBay rates, pricecharting.com and Cardrats.com values. Prices of the PSA graded cards will fluctuate and Card Rats is not responsible for the market price of graded cards. All value is done at a best effort at the time of packing.

 

Data Collection Policy

The Card Rats data collection policy can be found here

 

Card Grading Policy and Service Guide

The Card Rats Card Grading policy can be found here

The Card Rats Service Guide policy can be found here